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Alternative Dispute Resolution

Fortitude Capital – Sociedade de Capital de Risco, S.A. hereby informs its clients and unitholders that, in its capacity as a signatory institution, it has entered into a protocol with the Portuguese Securities Market Commission (CMVM) to promote Alternative Dispute Resolution (ADR) mechanisms.

1. Scope and Limits

This mechanism is intended for non-professional investors (consumers) for the resolution of disputes arising within the scope of the management of collective investment undertakings or authorized ancillary activities.

  • Maximum amount in dispute: €30,000.
2. Dispute Resolution Entities

Fortitude Capital has joined the Consumer Arbitration Network, which comprises the following seven arbitration centers providing nationwide coverage:

  • CACRC: Coimbra Region Consumer Conflict Arbitration Center.
  • CACCL: Lisbon Consumer Conflict Arbitration Center.
  • TRIAVE: Ave, Tâmega, and Sousa Consumer Conflict Arbitration Center.
  • CICAP: Porto Consumer Information and Arbitration Center.
  • CIAB: Consumer Information, Mediation, and Arbitration Center.
  • CIMAAL: Algarve Consumer Information, Mediation, and Arbitration Center.
  • CNIACC: National Center for Consumer Conflict Information and Arbitration.
3. Access Conditions

Recourse to these ADR mechanisms is only available when the investor’s claim has not been fully satisfied following:

  • A complaint filed directly with Fortitude Capital; and
  • A complaint filed with the CMVM.